Returns and Refund Policy


At dealsfirst.shop, we want you to be satisfied with your purchase. We provide a 30‑day return period for physical planners, meaning you have 30 days from the delivery date to request a return, while digital products are subject to different conditions due to their instant-access nature.

Return conditions
To qualify for a return:

  • The item must be in the same condition in which it was received.

  • It must be unworn/unused, with tags attached, and in the original packaging.

  • A receipt or proof of purchase is required.

How to start a return
To initiate a return, please contact us at contact@dealsfirst.shop. If your return is approved, we will:

  • Provide a return shipping label (when applicable).

  • Share instructions on how and where to send your package.

Items sent back without first submitting a return request and obtaining approval will not be accepted. For any questions regarding returns, you can always email us at contact@dealsfirst.shop.

Damages and issues
Please check your order upon arrival and contact us immediately if:

  • The item is defective or damaged.

  • You received the wrong item.

This helps us assess the situation promptly and arrange an appropriate resolution.

Exceptions / non‑returnable items
Certain items are not eligible for return, including but not limited to:

  • Digital products, downloadable files, and PDF patterns.

  • Custom or personalized items (such as special orders made specifically for you).

  • Certain personal care items.

  • Hazardous materials, flammable liquids, or gases, where applicable.

We also do not accept returns on:

  • Sale items.

  • Gift cards.

If you are unsure whether your item can be returned, please contact us before sending it back.

Exchanges
If you wish to receive a different item, the quickest method is to:

  • Submit a return request for the original item.

  • Once the return is approved and processed, place a new order for the item you would like instead.

Refunds
After we receive and review your returned item, we will inform you whether your refund has been approved or denied.
If approved, the refund will be processed to your original payment method.
Processing times may vary, so please allow additional time for your bank or card issuer to complete the refund posting.

If you have any questions about this Returns & Refund Policy, you can contact us at:
Email: contact@dealsfirst.shop
Phone: +1 207 648 8827